FAQs about Order Placing
FAQs about order processing
FAQs about after-sale
mervisdiamond.online secure to visit?
Yes, absolutely! Security is always given the top priority at mervisdiamond.online and all of your personal information will be treated as confidential and we won? leak any of your information to other third part. We will keep them on a secure server and will fully comply with all applicable Data Protection and consumer legislation on our part. We ensure the security of all transaction data by using advanced security solution provider. Online shopping had never been safer and easier. Stay safe online with us.
Why are products so cheap on mervisdiamond.online ?
We get our goods directly from camps of licensed manufacturers. As you know, they produce a large quantity of goods, thus leaving a small portion of additional volume and can be sold without papers to other dealers. Our products are part of this. This is also the reason that they are so cheap. But please do not worry, they are original and of very good quality.
I saw an item on the website and now it has disappeared. What happened?
We occasionally remove garments depending upon seasonality and inventory availability.
Do I have to creat an account to order?
No, you can order without connection just fill in the information we need to deliver nessary jackets you. Such as shipping information, email address, phone number and so on.
What are my payment options?
We accept all major issued credit cards: Visa,MasterCard and JCB.
We also accept online money transfer ( Western Union, MoneyGram enjoy 10% discount) for online payment.
Do you accept international orders?
Yes, we accept orders from Australia, Belgium, Canada, Denmark, Finland, France, Germany , Greece, Greenland, Ireland, Japan, Luxemburg, Malaysia, New Zealand, Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom and the United Stated directly though our website. If your country or area is not in the list, contact us. We can ship your order almost anywhere in the world.
Can I order by phone?
Sorry, currently we don't accept any payment over phone. If you are having difficulties placing an order online we may be able to assist you via mail. Please contact our online assistance team.
How to place my order?
1) First, you'll need to browse or search for the items you'd like to order. Keyword Search boxes are located on nearly every page of our store.
2) When you find an item that interests you, click the title or name of the item to see its product detail page. Here, you'll find more information about the item.
3) If you want to order an item, click the Add to Basket button on the right side of the product detail page. Use the Continue Shopping button to keep searching or browsing until your cart contains all the items you want to order. You can access the contents of your Shopping Basket at any time by clicking the Shopping Basket icon at the top of every page of our website.
4) When you're ready to place an order for everything in the "Shopping Basket Items, click the "Proceed to checkout" button. And follow the quick and simple instructions to finish your payment.
Is my payment processed secure on your site?
All online payments are safe and secured. Our website has created a secure transaction environment. The ordering system we used is the industry standard for encryption technology-to protect your private information registered on our site. The encryption system provides you with security and peace of mind when your browser and local network supports the use of encrypted data transmissions.
What should I do if I am getting an error when I pay with my credit card?
If you are trying to checkout using credit card as your payment method but receiving an error, please go back and place an order again, your previous orders placed without payment should be cancelled within 24 hours. Please check with your credit card company to verify that your card is in good standing, if your three orders or more did not go through, please contact us for assistance.
What would happen if my order did not go through but my credit card charged?
If you did not receive an order confirmation number within 24-48 hours, your order was not completed. If your credit card is charged for the unsuccessful order, we will return funds to your credit card account. The refund will appear on to your credit card account within 24-48 hours, depending your credit card company's processing time. All successful orders that receive an order confirmation number will be charged when the item is shipped from our warehouse.
What can I do, if I cannot place an order successfully online?
If you encounter this problem, please try the following steps: First, please clear the cookies, restart the browser, turn off Firewall and then try again. Second, if the problem persists, please change another computer or another internet browser, such as Firefox, and then try. Or you can try to login after several hours. Last, if the above steps don't work, you can contact us.
Are there any extra charges when place orders in your website?
Yes, credit card payment will be over charged 3%-5% for the International Monetary Conversion Fees by the third party.
How do I track my order?
You will receive e-mail updates as each item(s) of your order is shipped. To check the status of an individual order you can also use this Order Status option.
If you would like to check the status of all of your orders, please sign in to your account and select "order status".
Are all your items in stock?
Generally speaking, all of our items listed on the website are available. But occasionally some items may be out of order due to strong demand. If you pickup an item and pay for it, but for any reason it is not available, we will contact you as quickly as possible, and either suggest you to choose the other similar item or process a promptly refund to your account.
Can I change my order after my credit card is charged?
Please be advised that once an order has been placed and processed, it is difficult to make modification and cancelation. If you want to change your order, please click the button contact us. We shall do our best to accommodate your situation. But once your order has been shipped, the order cannot be changed or cancelled.
Can i cancel my order?
Cancellation must be requested before the item has been shipped. We typically processed the order within 24 hours and shipped the item within 24-48 hours. After the item has been shipped, the order cannot be cancelled.
What are the shipping options and delivery timeframes for orders placed on this site?
The time for delivering depends on your location, the item(s) you ordered. Usually, we will arrange your shipment in 24 hours by DHL once your payment is cleared. For more shipping information, please contact our customer service.
What should I do if my order never arrived?
Be sure that all of your orders have shipped already. If your order displays your package on the tracking website has been sent, and you don't receive it in 2 weeks; please contact customer service for assistance.
How do I return a product purchased at this site?
We design our products to bring quality and performance to our customers' active life. We feel the same way about customer service. If you need to return or exchange an item, we will gladly make it happen.
Items can be returned for a refund or exchange for any reason within 7 days of the date of receipt.
Reserving the Right:
This site reserves the right to make adjustments to the Return & Exchange Policy. Special circumstances may require partnership with corporate business partners. For more information, please contact our customer service.
How long will it take to process the exchange or refund?
Total time is composed of two parts. The first part is the processing time. This is the time from when your request of exchange or refund, plus our processing procedure. The second part is the actual shipping time. This is the time that it takes for the package to be exchanged and redelivered to you.
Will I have to pay any additional fee for the exchange or refund?
It depends. If for any reason you are not satisfied with the item, but the fault are not caused by us, you should pay for the shipping fee and the reshipping fee for item exchange. If you request for a refund, the initial shipping is not refundable. But if factual proof that fault were caused by us, we would take a full responsibility and would not charge any additional.